Retailer Communication

Complimentary Opportunities:

- 8.5 x 11 Posters - these hang in the washroom stalls and above the urinals. Guaranteed at least half of the inventory (12 posters)

- 11 x 17 Posters - these hang in the Food Court and elevator. Guaranteed half of the inventory (6 posters)

There is $0 cost associated for the posters. We just need a PDF file, with no crop marks. These posters are booked in 2-week increments and on a first come, first serve basis, subject to availability. 

To reserve your spot, please reach out to Kristi Williams - kristi.williams@cushwake.com.

Click HERE for paid Advertising opportunities in Aberdeen Mall.

October 12, 2022

In the past when our fire alarm bells have gone off our procedure has been to investigate the alarm before determining whether we need to evacuate the building.

Upon completion of our most recent fire drill, it was recommended by the Kamloops Fire Department that if-and-when our alarm bells go off that we move to evacuate the building immediately as we could be losing valuable minutes to get everyone out safely in the event of a real emergency.

The safety of everyone in the building is paramount to us, so effective immediately when the alarm bells sound, we will be instructing everyone to evacuate the premises via an announcement made by Guest Services.

Should you have questions or concerns, please reach out to the Administration Office.

Thank you,

Kristi Williams
Marketing & Specialty Leasing Manager
kristi.williams@cushwake.com | 250-314-6257

June 6, 2024

Welcome to the New Mobile Friendly Aberdeen Mall (powered by MRI Angus) Service Portal

Aberdeen Mall is pleased to announce the launch of our new responsive Service Portal on Thursday, June 6, 2024.  The mobile friendly service portal greatly streamlines the processes for submitting requests as well as viewing important building information. A self-serve, secure Service Portal offers a convenient way for all building occupants to get the service they need. Whether on a laptop, desktop, or mobile device, the portal provides the ability to request maintenance services. Please note that the current Service Portal URL: http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx

The following information provides an overview of the new portal.

This Service Portal features a modern user interface, leveraging the latest technologies, and provides an optimal experience across all devices.

For your convenience, we recommend adding a shortcut to the Service Portal on your mobile device’s home screen. Then, simply login with your username and password.

Saving a Website Shortcut to your Home Screen:

iOS:

1. In Safari (default browser), navigate to your portal’s login screen at http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx
2. Tap the “send to” icon ( ), located at the top of the browser
3. Select the “add to Home screen” icon ( ) from the menu
4. Press “add”

Android:

1. In Chrome (default browser), navigate to your portal’s login screen at http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx
2. Press the “more options” icon ( ), located at the top of the browser
3. Select “Add to Home screen” from the menu
4. Enter a name for the home screen icon if needed, and press “add”.

This new system will be replacing the current protocol where tenants call Guest Services with store requests for maintenance related inquiries. Moving forward when you need someone from Maintenance to visit your store, all requests will need to be set up through the service portal. This will include all requests for help with gates, temperature control, etc.

All store managers can expect an automated welcome email this Thursday, June 6th. You will then have the ability to add in other employees (Assistant Managers, Keyholders, etc.) from your store to be able to dispatch requests as well.

If you have any questions or concerns, please do not hesitate to contact the Administration Office for further information.

Please click HERE for your how-to guide.

July 30, 2025

It's come to our attention that many of the retailers are either partially or fully closing early before the end of the day announcements.
Unit gates and doors must remain fully open until after the closing announcement has been made each day.
For the employees in the kiosks, you must remain in your kiosk until the final announcement is complete.
Late openings, midday closures and early closures are all kept track of and reported to Head Offices. Please ensure your team knows these rules. 
If you have any questions, please visit the Administration Office.
Thank you,

Kristi Williams
Marketing & Specialty Leasing Manager
kristi.williams@cushwake.com | 250-314-6257

Oct 16, 2025

Dear Tenants,

This is a friendly reminder that maintaining the cleanliness and appearance of your storefront, floor, signage, window ledges, and window displays is part of your tenant responsibilities at Aberdeen Mall.

We kindly ask that these areas be kept clean, organized, and free of dust and debris at all times. A well-maintained storefront not only enhances your business’s image but also contributes to creating a pleasant, professional, and welcoming environment for all shoppers.

As part of your ongoing maintenance routine, we encourage each tenant to review and inspect their storefront area at least once per month to ensure it continues to meet cleanliness and presentation standards.

For your convenience, tenants who require professional window cleaning services may contact:
T&M Window Cleaning: (250) 574-8252

For HVAC Duct and high dust cleaning:
Modern Purair: (250) 372-3878 - modernpurair.com

Your continued cooperation plays a vital role in upholding the overall appearance and reputation of Aberdeen Mall as a vibrant and attractive retail destination.

Thank you for your attention and commitment to maintaining high standards of cleanliness and presentation.

Sincerely,

Aberdeen Mall Operations Department

November 10, 2025

Beginning January 2, 2026, hours will follow the 2025 operating hours of:

Mon to Thu             10am to 6pm
Fri                           10am to 8pm
Sat                          10am to 6pm
Sun                         11am to 5pm

2026 Stat Holiday Hours will also follow last year: 

January 1, New Year’s Day                                                              11am to 5pm
February 16, Family Day                                                                  11am to 5pm
April 3, Good Friday                                                                          11am to 5pm
April 5, Easter Sunday                                                                      11am to 5pm
May 18, Victoria Day                                                                         11am to 5pm
July 1, Canada Day                                                                           11am to 5pm
August 3, BC Day                                                                              11am to 5pm
September 7, Labour Day                                                                 11am to 5pm
September 30, National Day for Truth & Reconciliation                    11am to 5pm
October 12, Thanksgiving Day                                                          11am to 5pm
November 11, Remembrance Day                                                    11am to 5pm

Extended holiday day hours will begin December 1, 2026, a full list of those hours will be distributed in early fall of 2026. This list will also be found on the Retailer Communication in the footer of aberdeenmall.ca (Password is “Communication”).

Thank you,

Kristi Williams
Marketing & Specialty Leasing Manager
kristi.williams@cushwake.com / 250-314-6257

Dec 9, 2025

Dear Tenants,

We kindly ask for your cooperation in following the building’s waste-sorting guidelines. Proper disposal helps maintain a clean environment and allows our porters to focus on other important tasks instead of correcting waste contamination.

REQUIRED WASTE SORTING RULES

1. Compost (Food Waste Only) – Lower floor by freight elevator
• Food waste only.
• No plastic, containers, or packaging.

2. Garbage (General Waste) – Loading Dock 1 / Loading Dock 2
• No food in the garbage.
• No liquids, oils, or chemicals.
• Use sealed bags only.

3. Mixed Recycling – Loading Dock 1 / Loading Dock 2
• Plastic must be separated from cardboard.

4. E-Waste & Special Items
• Batteries, fluorescent tubes, electronics, toner cartridges, and metal must be disposed of in the designated specialty recycling bins at Loading Dock 1.

ADDITIONAL REQUIREMENTS

5. Pallets
• All pallets must be taken back by your delivery carrier.
• Removal of all pallets left on site will be charged back to the tenant.

6. Oversized or Special Waste
• Items that do not fall into any category (e.g: large fixtures, displays, bulk waste) must be removed by the tenant at the tenant’s expense.
• If you need pickup, you can contact Job Squad at 778-220-2288.

Following these rules reduces contamination, prevents pest issues, improves waste diversion, and saves valuable time for our building staff.

Thank you for helping us maintain a clean, sustainable, and efficient environment.

Sincerely, Aberdeen Mall Operations

Feb 9, 2026

We are continuing our quarterly meetings this year where we invite all store managers (or store representatives) to attend and will discuss a variety of topics including operational updates, security matters and marketing initiatives.

Our first meeting will be held Tuesday, March 3rd in the Food Court from 8:15am to 9:00am.

Time permitting, we will open the floor for questions at each meeting but if you have something specific you would like covered, please reach out to me ahead of time and we will add it to the agenda of items.

Any tenant who attends will have their name entered to win a $50 Aberdeen Mall Gift Card, which will be awarded at the end of the meeting.

Remaining meetings will be held in the Food Court from 8:15am to 9:00am on the following days:

• Tuesday, June 2nd, 2026
• Tuesday, September 15th, 2026
• Tuesday, November 3rd, 2026

A memo will be circulated the week before all meetings to act as a reminder.

Don’t hesitate to reach out if you have any questions,

Kristi Williams l Marketing & Specialty Leasing Manager
Aberdeen Mall
Office: 250-314-6257 l  kristi.williams@cushwake.com

Unfortunately, mall employees are not eligible to participate in any mall promotions, giveaways, or contests unless otherwise stated.

Mar 3, 2026

Tenant Meeting Minutes

Aberdeen Mall Attendees: Sandra Neufeld, Rick Bischler, Jeff DeFehr, Fabien Astre & Kristi Williams

Retailer Attendees: Ann-Louise Jewellers, Fresh St. Market, GAP Factory, House of Knives, New York Fries, Purdys, Sport Chek & Warehouse One
 

1.  Elizabeth Fry Society – reached out to Sandra inquiring if any stores have fixturing that they might donate to their new thrift store as they setup the store.
   • If your store does, please feel free to reach out to Dina at dina.lambright@gmail.com or 604-817-0567.

2. Security – Jeff DeFehr
   • As spring approaches Security will be focusing more on employee parking and ensuring everyone is in the correct spots. If you have new employees, please ensure they know where it is.
   • Smoking areas – please ensure you and your staff are smoking only in designated areas and cleaning up afterwards.
   • Please ensure you are reporting any theft to the RCMP. This helps when it comes time to allocate resources to our area of town.

Marketing & Events

3. BGC Kamloops Fundraiser Mar 7 from 10am to 1pm
   • Secondary Schools competing for gift cards for their grad festivities
   • Beneficiary is BGC Kamloops Necessity Nook
   • If retailers want to make a donation, each person will be entered to win a medium pizza from FreshSlice Pizza
4. Interior Women’s Centre Society – using Unit 14 from Mar 6 – 27
   • Various activities for International Women’s Day/Month
   • Art exhibit
   • Women’s resources (counselling, legal aid, wellness programs, etc.)
   • Book Club
   • Yoga Session
5. Spring has Sprung Gift Card Promotion – Mar 20 – 29
   • Purchase a $75 Aberdeen Mall Gift Card to receive a bonus gift card between $10 - $100
6. Volunteer Fair – Mar 28 from 10am to 2pm, using Unit 14
7. Easter Egg Hunt, Sunday Apr 5 from 11am to 5pm
8. Clothing Drive – Apr 18, 10am to 1pm
   • First 200 donations will receive a $10 Aberdeen Mall Gift Card
   • Beneficiary is The Mustard Seed
9. Mother’s Day GWP – Apr 20 – May 10
   • Purchase a $75 Aberdeen Mall Gift Card to receive a bonus GWP made up of retailer gifts.
10. Spring Kamloops Food Bank Drive – Apr 25 in the parking lot
11. West Coast Amusements – May 7 – 10 in parking lot
12. Royal Canadian International Circus – May 14 – 18 in parking lot
13. Kamloops Exploration Group – Rockin’ Rocks – May 23 in Centre Court

Tenant Questions/Feedback

Is there anything that can be done about the exit onto Hillside Way?

• That’s the City of Kamloops jurisdiction to install lighting

Can we have an update on the HBC space?

• Lots of interest – retail, furniture, daycare, pickleball, bowling, etc.
• Owners are open to any an all uses for the space
• It’s safe to say we will not have anything open until at least 2027
• Roof replacement will occur this spring

Sizzling Wok – will be reopening shortly under a new franchisee. 

2026 Remaining Meeting Dates:

• Tuesday, June 2, 2026
• Tuesday, September 15, 2026
• Tuesday, November 3, 2026