Retailer Communication
Complimentary Opportunities:
- 8.5 x 11 Posters - these hang in the washroom stalls and above the urinals. Guaranteed at least half of the inventory (12 posters)
- 11 x 17 Posters - these hang in the Food Court and elevator. Guaranteed half of the inventory (6 posters)
There is $0 cost associated for the posters. We just need a PDF file, with no crop marks. These posters are booked in 2-week increments and on a first come, first serve basis, subject to availability.
To reserve your spot, please reach out to Kristi Williams - kristi.williams@cushwake.com.
Click HERE for paid Advertising opportunities in Aberdeen Mall.
October 12, 2022
In the past when our fire alarm bells have gone off our procedure has been to investigate the alarm before determining whether we need to evacuate the building.
Upon completion of our most recent fire drill, it was recommended by the Kamloops Fire Department that if-and-when our alarm bells go off that we move to evacuate the building immediately as we could be losing valuable minutes to get everyone out safely in the event of a real emergency.
The safety of everyone in the building is paramount to us, so effective immediately when the alarm bells sound, we will be instructing everyone to evacuate the premises via an announcement made by Guest Services.
Should you have questions or concerns, please reach out to the Administration Office.
Thank you,
Kristi Williams
Marketing & Specialty Leasing Manager
kristi.williams@cushwake.com | 250-314-6257
June 6, 2024
Welcome to the New Mobile Friendly Aberdeen Mall (powered by MRI Angus) Service Portal
Aberdeen Mall is pleased to announce the launch of our new responsive Service Portal on Thursday, June 6, 2024. The mobile friendly service portal greatly streamlines the processes for submitting requests as well as viewing important building information. A self-serve, secure Service Portal offers a convenient way for all building occupants to get the service they need. Whether on a laptop, desktop, or mobile device, the portal provides the ability to request maintenance services. Please note that the current Service Portal URL: http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx
The following information provides an overview of the new portal.
This Service Portal features a modern user interface, leveraging the latest technologies, and provides an optimal experience across all devices.
For your convenience, we recommend adding a shortcut to the Service Portal on your mobile device’s home screen. Then, simply login with your username and password.
Saving a Website Shortcut to your Home Screen:
iOS:
- In Safari (default browser), navigate to your portal’s login screen at http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx
- Tap the “send to” icon ( ), located at the top of the browser
- Select the “add to Home screen” icon ( ) from the menu
- Press “add”
Android:
- In Chrome (default browser), navigate to your portal’s login screen at http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx
- Press the “more options” icon ( ), located at the top of the browser
- Select “Add to Home screen” from the menu
- Enter a name for the home screen icon if needed, and press “add”.
This new system will be replacing the current protocol where tenants call Guest Services with store requests for maintenance related inquiries. Moving forward when you need someone from Maintenance to visit your store, all requests will need to be set up through the service portal. This will include all requests for help with gates, temperature control, etc.
All store managers can expect an automated welcome email this Thursday, June 6th. You will then have the ability to add in other employees (Assistant Managers, Keyholders, etc.) from your store to be able to dispatch requests as well.
If you have any questions or concerns, please do not hesitate to contact the Administration Office for further information.
Please click HERE for your how-to guide.
July 30, 2025
It's come to our attention that many of the retailers are either partially or fully closing early before the end of the day announcements.
Unit gates and doors must remain fully open until after the closing announcement has been made each day.
For the employees in the kiosks, you must remain in your kiosk until the final announcement is complete.
Late openings, midday closures and early closures are all kept track of and reported to Head Offices. Please ensure your team knows these rules.
If you have any questions, please visit the Administration Office.
Thank you,
Kristi Williams
Marketing & Specialty Leasing Manager
kristi.williams@cushwake.com | 250-314-6257
Oct 16, 2025
Dear Tenants,
This is a friendly reminder that maintaining the cleanliness and appearance of your storefront, floor, signage, window ledges, and window displays is part of your tenant responsibilities at Aberdeen Mall.
We kindly ask that these areas be kept clean, organized, and free of dust and debris at all times. A well-maintained storefront not only enhances your business’s image but also contributes to creating a pleasant, professional, and welcoming environment for all shoppers.
As part of your ongoing maintenance routine, we encourage each tenant to review and inspect their storefront area at least once per month to ensure it continues to meet cleanliness and presentation standards.
For your convenience, tenants who require professional window cleaning services may contact:
T&M Window Cleaning: (250) 574-8252
For HVAC Duct and high dust cleaning:
Modern Purair: (250) 372-3878 - modernpurair.com
Your continued cooperation plays a vital role in upholding the overall appearance and reputation of Aberdeen Mall as a vibrant and attractive retail destination.
Thank you for your attention and commitment to maintaining high standards of cleanliness and presentation.
Sincerely,
Aberdeen Mall Operations Department
November 10, 2025
Beginning January 2, 2026, hours will follow the 2025 operating hours of:
Mon to Thu 10am to 6pm
Fri 10am to 8pm
Sat 10am to 6pm
Sun 11am to 5pm
2026 Stat Holiday Hours will also follow last year:
January 1, New Year’s Day 11am to 5pm
February 16, Family Day 11am to 5pm
April 3, Good Friday 11am to 5pm
April 5, Easter Sunday 11am to 5pm
May 18, Victoria Day 11am to 5pm
July 1, Canada Day 11am to 5pm
August 3, BC Day 11am to 5pm
September 7, Labour Day 11am to 5pm
September 30, National Day for Truth & Reconciliation 11am to 5pm
October 12, Thanksgiving Day 11am to 5pm
November 11, Remembrance Day 11am to 5pm
Extended holiday day hours will begin December 1, 2026, a full list of those hours will be distributed in early fall of 2026. This list will also be found on the Retailer Communication in the footer of aberdeenmall.ca (Password is “Communication”).
Thank you,
Kristi Williams
Marketing & Specialty Leasing Manager
kristi.williams@cushwake.com / 250-314-6257
Dec 9, 2025
Dear Tenants,
We kindly ask for your cooperation in following the building’s waste-sorting guidelines. Proper disposal helps maintain a clean environment and allows our porters to focus on other important tasks instead of correcting waste contamination.
REQUIRED WASTE SORTING RULES
1. Compost (Food Waste Only) – Lower floor by freight elevator
• Food waste only.
• No plastic, containers, or packaging.
2. Garbage (General Waste) – Loading Dock 1 / Loading Dock 2
• No food in the garbage.
• No liquids, oils, or chemicals.
• Use sealed bags only.
3. Mixed Recycling – Loading Dock 1 / Loading Dock 2
• Plastic must be separated from cardboard.
4. E-Waste & Special Items
• Batteries, fluorescent tubes, electronics, toner cartridges, and metal must be disposed of in the designated specialty recycling bins at Loading Dock 1.
ADDITIONAL REQUIREMENTS
5. Pallets
• All pallets must be taken back by your delivery carrier.
• Removal of all pallets left on site will be charged back to the tenant.
6. Oversized or Special Waste
• Items that do not fall into any category (e.g: large fixtures, displays, bulk waste) must be removed by the tenant at the tenant’s expense.
• If you need pickup, you can contact Job Squad at 778-220-2288.
Following these rules reduces contamination, prevents pest issues, improves waste diversion, and saves valuable time for our building staff.
Thank you for helping us maintain a clean, sustainable, and efficient environment.
Sincerely, Aberdeen Mall Operations
Feb 4, 2026
EASTER EGG HUNT
To help drive traffic to the mall on this day we will be holding our 3rd annual Easter Egg Hunt throughout the mall. Easter egg decals will be placed throughout the common areas of the mall with a code on them. Customers will pick up a sheet from Centre Court and be encouraged to come back once they have found all of the eggs to claim a prize (first come, first serve). We will be giving away West Coast Amusement wristbands for the upcoming fair, as well as Aberdeen Mall Gift Cards. We hope to have retailer participation as well. If your store would like to donate prizing, you will be recognized on the promotional materials and in the social media posts. Minimum $10 value for your prize (no coupons this time please). Commitment is required by March 2, 2026, to be included on advertising. For full details or if you have any questions please contact: Kristi Williams, Marketing & Specialty Leasing Manager Unfortunately, this promotion will not be open to mall employees. |
Feb 9, 2026
We are continuing our quarterly meetings this year where we invite all store managers (or store representatives) to attend and will discuss a variety of topics including operational updates, security matters and marketing initiatives.
Our first meeting will be held Tuesday, March 3rd in the Food Court from 8:15am to 9:00am.
Time permitting, we will open the floor for questions at each meeting but if you have something specific you would like covered, please reach out to me ahead of time and we will add it to the agenda of items.
Any tenant who attends will have their name entered to win a $50 Aberdeen Mall Gift Card, which will be awarded at the end of the meeting.
Remaining meetings will be held in the Food Court from 8:15am to 9:00am on the following days:
- Tuesday, June 2nd, 2026
- Tuesday, September 15th, 2026
- Tuesday, November 3rd, 2026
A memo will be circulated the week before all meetings to act as a reminder.
Don’t hesitate to reach out if you have any questions,
Kristi Williams l Marketing & Specialty Leasing Manager
Aberdeen Mall
Office: 250-314-6257 l kristi.williams@cushwake.com
Unfortunately, mall employees are not eligible to participate in any mall promotions, giveaways, or contests unless otherwise stated.
Feb 25, 2026
We are holding our annual Mother’s Day Gift with Purchase again. Customers will be encouraged to purchase an Aberdeen Mall Gift Card to receive a FREE gift made up of retailer products and/or coupons.
This promotion will run April 20 – May 10, 2026.
We are looking to put together 150 packages and are in search of items from our retailers to contribute. This would be a great time to add in a bounce back coupon to your store, samples, upcoming sales flyers, 10% off coupon, loyalty cards, or a free drink with the purchase of a meal. Sky’s is the limit so that your store can be included.
We will also be looking to purchase items to include in the gift packages, so if your store has something you think might be a good fit that would retail between $4 - $7, please let us know so that we can talk to you about this.
Each store that contributes to the packages will be included on the marketing materials and receive additional social media exposure.
To participate you must be able to provide or sell 150 items as we want to ensure all packages are of equal value.
If your store would like to participate, please reach out to me below.
To be included, please confirm by March 16, 2026.
Kristi Williams
Marketing & Specialty Leasing Manager
250-314-6257 | kristi.williams@cushwake.com
Attention!
This page is password protected. Please enter the password to gain access.