Retailer Communication | Aberdeen Mall Kamloops

June 6, 2024

Welcome to the New Mobile Friendly Aberdeen Mall (powered by MRI Angus) Service Portal

Aberdeen Mall is pleased to announce the launch of our new responsive Service Portal on Thursday, June 6, 2024. The mobile friendly service portal greatly streamlines the processes for submitting requests as well as viewing important building information. A self-serve, secure Service Portal offers a convenient way for all building occupants to get the service they need. Whether on a laptop, desktop, or mobile device, the portal provides the ability to request maintenance services. Please note that the current Service Portal URL: http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx

The following information provides an overview of the new portal.

This Service Portal features a modern user interface, leveraging the latest technologies, and provides an optimal experience across all devices.

For your convenience, we recommend adding a shortcut to the Service Portal on your mobile device’s home screen. Then, simply login with your username and password.

Saving a Website Shortcut to your Home Screen:

iOS:

In Safari (default browser), navigate to your portal’s login screen at http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx
Tap the “send to” icon ( ), located at the top of the browser
Select the “add to Home screen” icon ( ) from the menu
Press “add”

Android:

In Chrome (default browser), navigate to your portal’s login screen at http://www.ng1.angus.mrisoftware.com/tenant/232543/Main/default.aspx
Press the “more options” icon ( ), located at the top of the browser
Select “Add to Home screen” from the menu
Enter a name for the home screen icon if needed, and press “add”.

This new system will be replacing the current protocol where tenants call Guest Services with store requests for maintenance related inquiries. Moving forward when you need someone from Maintenance to visit your store, all requests will need to be set up through the service portal. This will include all requests for help with gates, temperature control, etc.

All store managers can expect an automated welcome email this Thursday, June 6th. You will then have the ability to add in other employees (Assistant Managers, Keyholders, etc.) from your store to be able to dispatch requests as well.

If you have any questions or concerns, please do not hesitate to contact the Administration Office for further information.

Please click HERE for your how-to guide.

Dec 19, 2024

Beginning January 2, 2025, hours will follow the 2024 operating hours of:

Mon to Thu 10am to 6pm
Fri 10am to 8pm
Sat 10am to 6pm
Sun 11am to 5pm

2025 Holiday Hours will also follow last year:

January 1, New Year’s Day 11am to 5pm
February 17, Family Day 11am to 5pm
April 18, Good Friday 11am to 5pm
April 20, Easter Sunday 11am to 5pm
May 19, Victoria Day 11am to 5pm
July 1, Canada Day 11am to 5pm
August 4, BC Day 11am to 5pm
September 1, Labour Day 11am to 5pm
September 30, National Day for Truth & Reconciliation 11am to 5pm
October 13, Thanksgiving Day 11am to 5pm
November 11, Remembrance Day 11am to 5pm

Extended holiday day hours will begin December 1, 2025, a full list of those hours will be distributed in early fall of 2025. This list will also be found on the Retailer Communication in the footer of aberdeenmall.ca (Password is “Communication”).

Thank you,

Kristi Williams
Marketing & Specialty Leasing Manager
kristi.williams@cushwake.com | 250-314-6257

March 10, 2025

Tenant Meeting Minutes:

Retailer Angus Portal
- Does your store have an account? If not, please reach out to Rick to get signed up (rick.bischler@cushwake.com)
- When to use it – anything you would have called Guest Services for (hot, cold, table or chair requests, After Hour requests, etc)
- When a ticket is created it gets dispatched immediately and Maintenance has 3-hours to act on it before it is escalated to Rick
- Emergency situations should still go through Guest Services (large leaks, fire, etc.)
Construction
- Dentist (by Entrance 2) is set to open next week. They will be open 7-days per week
- Body Mods – New Tenant beginning construction very soon on the former Rogers unit by Guest Service, it is a piercing & tattoo shop. Projected opening: Mid-June

Capital Projects for 2025

Portion of the roof above Best Buy
Parking lot improvements by Fresh St. Market and by The Canadian Brewhouse

Security Update
- Security will be doing a parking lot blitz in the spring to ensure tenants are parking in the correct areas
- Reminder parking is all around the outer perimeter of the property, look for white painted stalls
- Staff Doors – unlock at 9am everyday. Reminder for staff to use the same doors to exit the building. Currently some staff are going out the public entrances, setting off alarms.

Marketing Initiatives
- BGC Kamloops Fundraiser Recap – Event was March 1st. In 3-hours we collected 5,244 items and $205 for the BGC Kamloops and in turn gave $2,500 worth of Aberdeen Mall Gift Cards out to 5 of the Secondary Schools for grad festivities. Traffic was up just over 5% from last year.
- Spring has Sprung Gift Card Promotion – March 17 – 30, 2025 - Customers will be encouraged to purchase a $75 Aberdeen Mall gift card to receive a bonus GC between $10 - $100
- Clothing Drive in support of The Mustard Seed – April 12, 2025, outside in the parking lot by Hudson’s Bay from 10am – 1pm on April 12th, the first 200 donations will receive a $10 Aberdeen Mall Gift Card
- Easter - Colouring Contest – Will be held Easter weekend (Fri – Sun) in Centre Court
- Easter Egg Hunt on Sunday, April 20th. Same format as last year. We will have 12 egg decals placed in the common areas for customers to find. We’ll have over 200 instant prizes for customers to win, as well as a $100 Aberdeen Mall Gift Card to give out at the end of the day
- Ronald McDonald House Family Event in April - Kamloops RMHC room is opening in RIH and they want to hold a family friendly event to help promote. More details to follow
- Mother’s Day GWP Promo – April 21 to May 11, 2025. Customers will be encouraged to purchase a $75+ Aberdeen Mall gift card to receive a gift with purchase package made up of retailer items, coupons, sale flyers and a Mother’s Day card. A memo went out to retailers for participation. Participation confirmation is required by March 16th in order to be included on the creative
- West Coast Amusements – May 8 to 11, 2025 – same location as last year. Full info is on our Events page at aberdeenmall.ca
- Volunteer Fair with Volunteer Kamloops – May 10, 2025, 11am to 3pm. Will be set up in the Marshalls/Old Navy wing.
- Kamloops Exploration Group – ROCKIN’ Rocks – May 24, 2025 in Centre Court
- Valid Dreams Foundation – Partnership for Anti-Racism Month – Event in Centre Court May 31, 2025. Coordinating a fashion show, food tastings and live art installation

2025 Remaining Meeting Dates:

Tuesday, June 3, 2025
Tuesday, September 9, 2025
Tuesday, November 4, 2025

June 3, 2025

Aberdeen Mall Attendees: Sandra Neufeld, Rick Bischler, Jeff DeFehr, Fabien Astre & Kristi Williams

Retailer Attendees: Chatters, Fresh St. Market, GAP Factory, House of Knives, Specsavers and The Tiny Library

HBC Closure
- June 16th we will receive keys back
- Environmental survey is scheduled for June 17th
- Roof repairs will be one of the first projects
- There could be some fixtures available, if anyone is interested for their store, please reach out to the Admin Office ahead of June 16th
- We will not be doing any temporary leasing in the space; we will immediately strip down the space and prepare for it to be redemised
- Plans include increased common area space
- Vertical transportation, much like Food Court, with a staircase and elevator is planned
- Depending on interest, it’s looking like 3 or 4 units on the upper level and 2 or 3 units on the lower level

No tenants are confirmed yet, but we are actively marketing the space. Open to a mix of different tenants including furniture, bowling, pickleball courts, retail and/or office space
We are looking to add some vending in the vacant space on the lower lever outside of HBC (games, rides, photo booth, vending, etc.) or to hold events to help drive traffic down that corridor

Fabien Astre, New Operations Supervisor – based out of the Admin Office, you will see him out and about on the property

Operation Projects
- Beginning on the 16th for 4 days, the asphalt in front of Fresh St. Market will be replaced
- The roof repairs above Best Buy are complete
- Bollards will be installed at Entrance 2 soon. All exterior entrances will have bollards eventually

Crime Prevention
- In a recent meeting with RCMP, it was shared that the Aberdeen area, including Aberdeen Mall, is considered to have a very low crime rate
- Mall Security is showing 18-24 theft reports per month, which means those thefts are not being reported to the RCMP
- We would encourage you to report all thefts to the RCMP so that they can track crime trends and allocate more resources to the area
- ABM Security will work with RCMP and may be able to provide camera footage including suspects entering/exiting premises and any vehicle movements and license plates
- ABM Security’s prime focus is the safety of customer and staff, not loss prevention
- Retailers can call them to help remove individuals from their stores
- What are we asking of you?
- Continue to train your staff to be vigilant
- Watch for suspicious activity, known shoplifters or disturbances
- Report every theft to the RCMP, even if it seems minor. This helps build a true picture of the crime in the area
- Call Security for assistance

Staff Parking Reminder
- Please remind staff to park in the designated staff parking areas
- Staff parking is provided to ensure that prime parking spaces near store entrances remain available and convenient for your customers
- Staff parking is located along the outer perimeter of the parking lot, in white-lined stalls

Marketing Initiatives
- Tour Bus Eat Free Program – running June 1 – September 1. Each full bus that stops at Aberdeen Mall is eligible to receive a $20 ABM GC for each driver and operator on board
- If/when we receive schedules, we will post them to the website under Retailer Communication
- Putting for Papa – June 14th in Centre Court from 10am – 4pm. Customers will be encouraged to putt for a chance to win an instant prize, a VIP coupon from Specavers and an entry ballot for their father to win a retailer prize pack valued over $500
- Canada Day – we will have a draw to giveaway a $158 ABM GC and have swag to give out at Guest Services for the day
- Anniversary – August 5th – Our 44th birthday. We will have a giveaway and potentially some live entertainment that day
- Back to School – Aug 5 – Sep 7- same format as last year, we will be curating 3 different prize packs for customers to enter-to-win. A retailer memo for involvement will be going out soon

Tenant Questions/Feedback
- West Coast Amusements – what does it bring to the centre?
  - When comparing traffic from WCA to the week before, there was a 56% increase
  - We understand that there are also challenges when they are here
  - Additional Security will be allocated to Fresh St. Market next time WCA is here (Sep 4 – 7) once the mall is closed
- Black Friday – Will we be doing something to help drive traffic?
  - Yes – absolutely. We want to find balance in providing an incentive to customers to shop but not create a distraction with long lineups at Guest Services. Most likely there will be a gift card incentive – purchase XX to receive a bonus GC. These promotions go over well, without creating those bottlenecks at Guest Services
  - Full details will be shared at the next tenant meeting in September
- Holiday Hours – Is it likely that extended holiday hours would continue to be Mon – Sat, until 9pm?
  - It’s unlikely that we will run fewer hours, but it will be evaluated with the ownership and confirmed in the fall
  - Many Head Offices want the doors open, particularly when our competitors are open
  - Last year we held events over 4-nights early in the extended hours. We are looking to expand on that to have more nights as the traffic increase was very positive

2025 Remaining Meeting Dates:

Tuesday, September 9, 2025
Tuesday, November 4, 2025

Attention!